TEC-ESSENTIALS for Workstations and Servers

RawTec TecSecure basic network business plan. Includes all features of Tec-Core with the addition of:

  • 24 x 7 Monitoring and Alerting for performance, services, security and backups
  • Unlimited onsite travel charge and remote support for device, hardware and service warranty required
  • Alert response with defined SLA, charged hourly
  • Monthly reports on system as well as Backups and Security
  • Tec-BUDR for servers. Monitored enterprise class backup and disaster recovery software (workstations additional charge)
  • Enterprise class anti-virus software and monitoring/removal, removal charged hourly
  • System maintenance, event log analysis and alerting
  • SLA access to support, charged hourly
  • Help Desk access for staff with SLA, charged hourly
  • Yearly meetings
  • 5% discount on rates and other services (hardware/software not applicable)